Product-3: Our Live On-line Chat System

Product-3: Our Live On-line Chat System

Available at www.iLiveSupport.US our iLiveSupport™ is an online system that helps you interact with your current or prospective patients on line . With this system you can make appointments for them or answer any questions that they may have. The system also takes messages from your website visitor when your office is closed.

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1. What is iLiveSupport™?

  • iLiveSupport™ is an online system that helps you interact with your current or prospective patients on line.
  • With this system you can make appointments for them or answer any questions that they may have.
  • The system also takes messages from your website visitor when your office is closed.

2. How do I use this service?

 Login

3. Login:

  • Login to iLiveSupport™ from the link on your website.
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4. Online Message:

  • Check for any messages and contact the patient via phone or email regarding a new appointment or follow up.
  • Then click on the “Tracking Window” to provide live online support.
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5. Launch Tracking Window:

  • “Tracking Window” link will launch the support window above.
  • From this window, you will see your website visitors currently on your website.
 Accept Chat Request

6. Accepting Chat:

  • You will hear a ring from your PC speakers if a patient needs to make appointment or help.
  • Accept or Reject from the support window.
 Operator Chat Window

7. Chat Window:

  • If you accept, a support window will pop out.
  • Help them per your office policy or make appointment.